Frequently Asked Questions
Orders & Shopping
Q: How do I place an order?
A: Browse our collection, select your size and style, and click "Add to Cart." When you're ready, head to checkout to complete your purchase securely.
Q: Can I change or cancel my order after placing it?
A: Because every item is made to order, we begin production shortly after your order is placed. Please contact us as soon as possible at info@vintagejamaicatshirts.com if you need to make a change — we'll do our best to accommodate you before production begins.
Q: What sizes do you carry?
A: Our vintage Jamaica tees are Unisex T-Shirts and sizes range from XS to 5X.
Q: Do you have a size chart?
Shipping
Q: When will my order ship?
A: Since all items are made to order, please allow 2–3 business days for production, then an additional 1–3 business days for standard shipping. During holidays or peak seasons, production may take 2–5 business days.
Q: How long will delivery take?
A: Estimated delivery times after shipping are:
- USA: 2–5 business days
- Canada: 10–30 business days
- Australia: 10–30 business days
- Other International: 10–30 business days
Orders to Alaska, Hawaii, Puerto Rico, and U.S. territories may take an additional 7–12 business days. These are estimates and may vary based on location and customs.
Q: Will I receive a tracking number?
A: Yes! Once your order ships, you'll receive a confirmation email with your tracking details. If you don't receive it, email us at info@vintagejamaicatshirts.com.
Q: What if my package gets lost?
A: Email us at info@vintagejamaicatshirts.com and we'll do our best to help you track it down. Please note that we are not responsible for packages once proof of delivery has been confirmed.
Product & Care
Q: What makes your t-shirts "Vintage"?
A: The theme of our Vintage Jamaica graphic tees are inspired by "old time Jamaica" the rich cultural heritage of Jamaica — it's food, traditions, conversations, culture and lifestyle that pays homage to the island's vibrant history and spirit. We'll keep designing as new childhood memories and inspiration hits!
Q: Are items made to order?
A: Yes — every piece is made to order just for you. This means less waste and a product crafted with care, but please keep production time in mind when placing your order.
Q: How should I care for my shirt?
A: To preserve the vintage graphics and colors, wash inside out in cold water and tumble dry on low. Avoid bleach and ironing directly on the print.
Returns & Exchanges
Q: What is your return policy?
A: All items are final sale. Because every item is made to order, we are unable to process returns, exchanges, or provide store credit for standard orders.
Q: What if my item arrives damaged or defective?
A: Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. Returns for faulty items must be requested within 14 days of delivery. Approved returns will receive store credit (not a cash refund) once the item is received and inspected.
Q: How do I return a damaged item?
A: Email info@vintagejamaicatshirts.com with the subject line "Returning an Item" and include your full name, order number, date of purchase, and reason for return. We'll respond with next steps and a prepaid return label if approved.
Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay, Apple Pay, Google Pay for a fast, secure checkout experience.
Q: Is my payment information secure?
A: Absolutely. Our store is powered by Shopify, which uses industry-leading SSL encryption to keep your information safe at all times.
Still have questions? We'd love to hear from you — reach out at info@vintagejamaicatshirts.com and we'll get back to you within 1–2 business days. 🌴